Legal notice

Terms & Conditions – Luméva London

OVERVIEW

Welcome to Luméva London. The terms “we”, “us” and “our” refer to Luméva London. Luméva London operates this online store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). Luméva London is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein (collectively, the “Terms of Service” or “Terms”), describe your rights and responsibilities when you use our Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your place of residence, or that you have the consent of a parent or legal guardian where required by applicable law.

To use the Services, including accessing or browsing our online store or purchasing products, you may be asked to provide certain information, such as your email address, billing information, payment information and shipping information.

You confirm that all information you provide is accurate, current and complete and that you have the necessary rights to provide this information.

You are responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign or license your account to another person.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, images and information displayed on our website are accurate.

However, colours and the appearance of products may vary depending on your device, screen settings and configuration.

We do not guarantee that the appearance of a product will exactly match how it appears on your screen.

Product descriptions, availability and other information may be changed or updated at any time without notice. We reserve the right to discontinue products or limit quantities available for purchase where permitted by applicable law.

SECTION 3 – ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

Luméva London reserves the right to accept or decline an order where permitted by applicable law. Your order will be confirmed once we have accepted the order and received the required payment.

Please review your order carefully before completing your purchase. Once an order has been processed, we may not always be able to accommodate cancellation requests.

If we are unable to accept, modify or cancel an order, we will make reasonable efforts to notify you using the contact information provided when placing the order.

Your purchases are subject to our Refund & Return Policy.

You confirm that products purchased through our website are intended for personal or household use and are not purchased for commercial resale unless otherwise agreed with us.

SECTION 4 – PRICES AND BILLING

Prices, discounts and promotions may change from time to time.

The price charged for a product will be the price displayed at the time the order is placed and will be shown in your order confirmation.

Any applicable taxes, customs duties or import charges will be handled in accordance with applicable laws and regulations.

Prices displayed on our website may differ from prices offered by third-party retailers or other websites.

Promotions may be subject to additional terms and conditions. If there is a conflict between the terms of a specific promotion and these Terms, the promotion terms will apply to that promotion.

You agree to provide accurate and complete payment and account information for all purchases made through our store.

You are responsible for ensuring that the payment method you use is authorised for the purchase.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times provided on our website are estimates and are not guaranteed.

Luméva London is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, public holidays or unforeseen logistical issues.

For more information, please see our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through our Services, including but not limited to our trademarks, logos, text, images, graphics, product photographs, product reviews, videos, audio and website design, is owned by Luméva London or its licensors and is protected by applicable intellectual property laws.

These Terms allow you to use our Services for personal and non-commercial purposes only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store or transmit our content without our prior written permission, except where permitted by applicable law.

Luméva London’s name, logo, product names, designs and other branding elements may not be used without our prior written permission.

Shopify’s name, logo and trademarks belong to Shopify. Other trademarks appearing on our website belong to their respective owners.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools or services as part of our website.

These tools are provided by third parties and may be subject to their own terms and conditions.

We do not control or monitor third-party tools and are not responsible for their availability, functionality or performance.

Any use of third-party tools is at your own discretion and subject to the applicable terms of the third-party provider.

We may introduce additional features, tools or services in the future. Any new features will also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to websites or services operated by third parties.

We are not responsible for the content, accuracy, availability or practices of third-party websites.

If you choose to access a third-party website, you do so at your own discretion.

Any purchases or transactions made through third-party websites are subject to the terms and policies of those third parties.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Luméva London is powered by Shopify, which enables us to provide our Services to you.

However, purchases made through our online store are transactions between you and Luméva London.

Shopify is not responsible for the products, orders, sales or transactions between you and Luméva London.

By using our Services, you acknowledge that Shopify and its affiliates are not responsible for claims, damages or liabilities arising from purchases made through our store, except where otherwise required by applicable law.

SECTION 10 – PRIVACY POLICY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

Because our store is hosted by Shopify, Shopify may collect and process certain information relating to your use of our website in order to provide and improve its services.

Information submitted through our website may be processed by Shopify and other service providers that assist us in operating our store.

Please review our Privacy Policy for further information about how personal information is collected, used and protected.

SECTION 11 – FEEDBACK

If you submit reviews, suggestions, ideas, feedback, photographs or other content to us, you grant Luméva London permission to use, reproduce, modify, publish and display that content for purposes related to our business and Services, subject to applicable law.

You confirm that you have the necessary rights to any content you submit and that your submission does not infringe the rights of another person or business.

We may remove or refuse to publish content that we reasonably believe is unlawful, offensive, misleading, inappropriate or in violation of these Terms.

You remain responsible for the content you submit and its accuracy.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping charges or delivery times.

We reserve the right to correct such errors and update information where necessary.

If an error affects an order that you have already placed, we will take reasonable steps to notify you and, where required by applicable law, provide you with appropriate options.

SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use our website:

  • For any unlawful or malicious purpose

  • To violate applicable laws or regulations

  • To infringe our intellectual property rights or those of others

  • To harass, threaten, abuse or harm another person

  • To submit false or misleading information

  • To impersonate another person or business

  • To distribute spam or other unwanted promotional material

  • To upload viruses, malware or other harmful code

  • To interfere with the operation or security of our website

  • To collect or misuse personal information belonging to others

  • To scrape, crawl or copy our website or its content without permission

We reserve the right to suspend or terminate access to our Services where we reasonably believe that these Terms have been violated.

SECTION 14 – TERMINATION

We may suspend or terminate your access to our Services where permitted by applicable law if you violate these Terms or engage in conduct that may harm our business, website or other users.

Any provisions that by their nature should continue after termination will remain in effect.

SECTION 15 – DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our Services are provided on an “as available” basis.

We do not guarantee that our website will always be uninterrupted, secure, timely or error-free.

Nothing in these Terms is intended to exclude or limit any statutory rights or consumer protections that cannot legally be excluded or limited.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Luméva London and its partners, employees, contractors, service providers and licensors will not be liable for indirect, incidental, special or consequential losses arising from your use of our Services or products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited under applicable consumer protection laws.

SECTION 17 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your material breach of these Terms, your unlawful use of our Services or your violation of the rights of another person.

This section does not apply where prohibited by applicable consumer protection laws.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the fullest extent permitted by law and the remaining provisions will remain in effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with the policies referenced on our website, constitute the agreement between you and Luméva London regarding your use of our Services.

SECTION 20 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where otherwise permitted by applicable law.

We may transfer or assign our rights and obligations where permitted by law.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws applicable to Luméva London and the jurisdiction in which the business is legally established, subject to any mandatory consumer protection rights applicable to you.

Nothing in these Terms affects any mandatory rights you may have under the laws of your country or place of residence.

SECTION 22 – HEADINGS

The headings used throughout these Terms are for convenience only and do not affect the interpretation of any provision.

SECTION 23 – CHANGES TO THESE TERMS

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change or replace parts of these Terms by posting an updated version on our website.

Where required by applicable law, we will notify customers of material changes.

Your continued use of our Services after changes have been posted constitutes acceptance of the updated Terms, to the extent permitted by law.

SECTION 24 – CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us:

Luméva London
Email: support@lumevalondon.com