Terms & Conditions

OVERVIEW

Welcome to Luméva London. The terms “we”, “us” and “our” refer to Luméva London. Luméva London operates this online store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). Luméva London is powered by Shopify, which enables us to provide the Services to you.

These Terms & Conditions, together with any policies referenced on our website, describe your rights and responsibilities when using our Services.

Please read these Terms & Conditions carefully before using our website or placing an order.

By visiting, interacting with or using our website, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree with these terms, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are legally permitted to enter into agreements under the laws applicable to you. Where required by law, you must have permission from a parent or legal guardian to use our Services or make a purchase.

To use certain features of our website or place an order, you may be asked to provide information such as your name, email address, billing information, payment information and shipping address.

You agree that the information you provide is accurate, current and complete.

You are responsible for keeping your account information secure and for all activity associated with your account.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, colours and other information displayed on our website are accurate.

However, the colours and appearance of products may vary depending on your device, screen settings and configuration.

We do not guarantee that the product will look exactly the same as it appears on your screen.

Product information, descriptions, availability and prices may be updated or changed at any time.

We reserve the right to discontinue products or limit quantities where permitted by applicable law.

SECTION 3 – ORDERS

When you place an order through our website, you are making an offer to purchase the products selected.

An order is accepted once we have confirmed the order and received the required payment.

Please carefully review your order before completing your purchase.

If we are unable to accept, modify or cancel an order, we will make reasonable efforts to notify you using the contact information provided when placing the order.

All purchases are subject to our Refund & Return Policy.

Products purchased through our website are intended for personal or household use and not for unauthorised commercial resale.

SECTION 4 – PRICES AND BILLING

All prices displayed on our website are subject to change without notice.

The price charged for a product will be the price displayed at the time the order is placed and will be shown in your order confirmation.

Applicable taxes, customs duties or import charges may apply depending on your location and applicable laws.

Promotions and discounts may be subject to additional terms.

You agree to provide accurate and complete payment and billing information when placing an order.

You confirm that you are authorised to use the payment method provided.

SECTION 5 – SHIPPING AND DELIVERY

Shipping and delivery times shown on our website are estimates only and are not guaranteed.

Orders may be shipped directly from international fulfilment centres.

Luméva London is not responsible for delays caused by shipping carriers, customs procedures, weather conditions, public holidays or other circumstances outside our reasonable control.

For further information, please see our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY

All content available on our website, including our logo, brand name, text, photographs, graphics, product images, videos, designs and other materials, is owned by Luméva London or its licensors and is protected by applicable intellectual property laws.

You may use our website for personal and non-commercial purposes only.

You may not reproduce, copy, distribute, modify, sell, publish or otherwise use our content without our prior written permission, except where permitted by law.

The Luméva London name, logo, designs and branding may not be used without our prior written permission.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

Our website may provide access to tools, applications or services operated by third parties.

We do not control or monitor these third-party services and are not responsible for their availability or performance.

Use of third-party tools may be subject to the terms and conditions of the relevant provider.

Any use of such tools is at your own discretion.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

We are not responsible for the content, accuracy, availability or practices of third-party websites.

If you choose to access a third-party website, you do so at your own discretion.

Any purchases or transactions made through third-party websites are subject to the terms and policies of those third parties.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Luméva London is powered by Shopify, which enables us to operate our online store.

However, purchases made through our website are transactions between you and Luméva London.

Shopify is not responsible for products sold by Luméva London or for transactions between you and Luméva London, except where otherwise required by applicable law.

SECTION 10 – PRIVACY POLICY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

Because our online store is hosted by Shopify, Shopify may collect and process certain information relating to your use of our website.

Information submitted through our website may also be processed by third-party service providers that help us operate our store and fulfil orders.

Please review our Privacy Policy for more information.

SECTION 11 – CUSTOMER FEEDBACK

If you submit reviews, suggestions, photographs, ideas or other feedback to us, you confirm that you have the necessary rights to provide that content.

You agree that your feedback will not violate the rights of another person or business and will not contain unlawful, misleading, abusive or harmful content.

We may remove or refuse to publish content that violates these Terms & Conditions or applicable law.

SECTION 12 – ERRORS AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping charges or delivery times.

We reserve the right to correct errors and update information where necessary.

If an error affects an order that you have already placed, we will take reasonable steps to notify you and provide any options required by applicable law.

SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use our website:

  • For unlawful or malicious purposes

  • To violate applicable laws or regulations

  • To infringe intellectual property rights

  • To harass, threaten or harm another person

  • To submit false or misleading information

  • To impersonate another person or business

  • To distribute spam or malicious content

  • To upload viruses, malware or harmful code

  • To interfere with the operation or security of our website

  • To collect or misuse personal information belonging to others

  • To scrape, copy or reproduce website content without permission

We reserve the right to suspend or terminate access to our Services where we reasonably believe these Terms & Conditions have been violated.

SECTION 14 – TERMINATION

We may suspend or terminate access to our Services where permitted by applicable law if these Terms & Conditions are violated or if your use of the Services creates a risk to our website, business or other users.

Any provisions that are intended to continue after termination will remain in effect.

SECTION 15 – DISCLAIMER

We make reasonable efforts to keep the information on our website accurate and up to date.

However, we do not guarantee that our website will always be available, uninterrupted, secure or error-free.

Nothing in these Terms & Conditions is intended to exclude or limit any legal rights or consumer protections that cannot legally be excluded or limited.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Luméva London will not be liable for indirect, incidental, special or consequential losses arising from your use of our website or products.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be unlawful.

SECTION 17 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your material breach of these Terms & Conditions, unlawful use of our Services or violation of another person's rights.

This section does not apply where prohibited by applicable consumer protection laws.

SECTION 18 – SEVERABILITY

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be enforced to the fullest extent permitted by law.

The remaining provisions will continue to apply.

SECTION 19 – ENTIRE AGREEMENT

These Terms & Conditions, together with our other policies published on the website, constitute the agreement between you and Luméva London regarding your use of our Services.

Our failure to enforce any provision does not constitute a waiver of that provision.

SECTION 20 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms & Conditions without our prior written consent, except where permitted by applicable law.

Luméva London may transfer or assign its rights and obligations where permitted by law.

SECTION 21 – GOVERNING LAW

These Terms & Conditions are governed by the laws applicable to Luméva London and the jurisdiction in which the business is legally established.

Nothing in these Terms & Conditions affects mandatory consumer rights that apply to you under the laws of your country or place of residence.

SECTION 22 – HEADINGS

The headings used in these Terms & Conditions are for convenience only and do not affect the interpretation of the provisions.

SECTION 23 – CHANGES TO THESE TERMS

You can review the latest version of these Terms & Conditions at any time on this page.

We reserve the right to update, change or replace any part of these Terms & Conditions by posting an updated version on our website.

Where required by applicable law, we will notify customers of material changes.

Your continued use of our Services after changes have been posted constitutes acceptance of the updated Terms, to the extent permitted by law.

SECTION 24 – CONTACT INFORMATION

If you have any questions about these Terms & Conditions, please contact us:

Luméva London

Email: support@lumevalondon.com